Hello Southwest Florida, our names are Kevin and Wayne
Offerman and we started our auto repair shop with the goal in mind of becoming
the best car repair shop in Fort Myers. Our
automotive repair facility has been fortunate enough to serve the Ft. Myers and
Cape Coral communities since 2005. Over
the past 6 years in business we’ve built one of Lee County’s preferred
providers of auto repair, service, and maintenance and we would personally like
to invite everyone to experience the difference our shop provides to its
clients.
So, have you been searching for an honest repair shop with
someone you can just give your keys to and your car will be repaired properly? Are
you looking for a friendly auto repair business where you won’t pay for things
you don’t need? Do you want to be
treated fairly and with respect? Well,
look no further! Our team of certified
professionals are more than capable of fixing your car and even happier to do
it. We have chosen our staff based on
surrounding ourselves with caring, friendly, and fun people to ensure better
work quality and happier clients.
One of the most important aspects of our daily lives is our
vehicle. We understand car trouble is
one of the most inconvenient problems any of us can have. Also, we realize people want to go to a
clean, upbeat, and reputable auto repair shop where people are smiling and
having fun. When you enter our repair
shop, you become part of our family. We
perform repairs and maintenance on most cars and light trucks. Our team of professionals is trained and
certified in the ever-changing world of automotive technology. We are also an ASE Blue Seal Recognized Shop. We’re dedicated to providing maximum
reliability and performance to all of our customers’ cars. Along with being your source for auto repair,
we are also a full service tire dealer and installer. Our top-of-the-line tire installation and
balancing equipment paired with our digital alignment system provide superior
ride quality.
Our goal each time you come to see us is to give you the
best car repair experience that you can imagine. We have put together a short list of some of
the reasons that our clients have told us that they have been returning to our repair
shop and why they have that comfortable feeling when referring
family and friends to Offerman Automotive, Inc.
1. Our clients know that we have
competent technicians working on their vehicle. We employ ASE Certified Technicians. Our technicians love what they
do and are constantly involved in continuous education via seminars, classes,
webinars, testing, and more. Our Service
Writers are ASE Certified Parts Specialists as well as being ASE
Certified Service Consultants.
2. We have a 2 year/24,000 mile warranty
on most automotive repairs. Yes, that is parts and labor. We install the best
parts and we expect them to last. If we are not always spending time replacing
bad parts, we can afford to keep costs down.
3. We will drop you off and pick you up for
your convenience. We will drive you to work, back home, or wherever you’d like,
within reason of course (by appointment, please). This also gives us a chance to go over any weird
noises and/or conditions in your car,
with you.
4. We offer a Car
Care Club Membership which entitles members to FREE oil changes & tire rotations, FREE wiper blades, huge discounts on maintenance & repairs, and
an incredible 3 year/36,000 mile
warranty on most automotive repairs.
ASA Member since 2005
Our 10 step process we implement every day to every job:
- We listen to your
requests and concerns regarding your vehicle, very carefully. Please feel free to try to duplicate any
noises you’re hearing and/or describe any weird shaking, vibrations, etc. We will ask you questions concerning the
described symptoms. Some of our
questions will make little or no sense but it all helps us determine the
quickest way to go about your car’s repair.
We will also confirm and/or update your personal contact information to
be sure you receive all of our latest news and discount offerings.
- Sometimes,
we will ask to look at the vehicle with you.
We may ask to go for a ride with you or simply show you something once
the car is lifted up inside the shop. Communication and transparency are critical
in this, and in any other business.
- After the paperwork and initial communication steps are
taken, we will arrange for you, a ride home, back to work, or any other
destination, within reason of course. If
necessary, we will have your vehicle towed in and/or arrange a rental car for
you while repairs are being performed.
- Our Shop Manager/Lead Technician will examine your
repair order to match it with the most
suitable technician for the job.
- Initial
inspection and/or test driving will begin the diagnostic process. We will focus on the primary complaint and
take the necessary steps to resolve it.
Our team is also trained to spot any other needed repairs and/or
maintenance for your safety and the life
of your car.
- Upon completing our diagnostics testing, we will put
together an estimate to repair as well as any other recommendations whether it
is necessary repair or suggested maintenance for future visits.
- At this time, we will contact you with an estimate and/or our recommendations.
No repairs will begin until we
have your approval. In order for you
to feel totally comfortable, we will explain in great detail what is going on
with your car. We can even email or text
you pictures showing broken or worn parts to help you feel totally in control
of your repair order. It’ your car and it’s your decision!
- Only after your approval, will our expert technicians
be handed an updated repair order and estimated time of completion to fix your
car and get you back on the road.
- Upon completion of the repair, the same technician that
initially test drove the car and performed the repair will test drive it again,
confirming the job is complete.
10. At
this time, one of our Certified Service
Consultants will go over the car once again, document the “out” mileage,
clean off any pesky fingerprints, remove the paper floor mat (we didn’t think
you wanted it left in there), & make sure your paperwork is in order, and
call you to let you know your car is ready.
If you need a ride, please don’t hesitate to ask. We will be happy to come pick you up!
